Current job openings

CAT CAPTAIN/LOUNGE ATTENDANT

Responsible for over-seeing the well-being of all cats, maintaining their facilities and supervising guest visits.

Essential Tasks

  • Help guests have a fun experience by engaging with them; e.g. show them a cat’s favorite toy, swap cat stories, or just leave them to enjoy some quiet relaxation.

  • Politely ensure that all guests obey the cat lounge rules and practise common courtesy

  • Act as a matchmaker between potential adopters and cats to help find homes.

  • Keep the lounge tidy; clean human messes like spilled drinks and cake crumbs, and cat messes like hairballs and litter boxes.

  • Ensure optimal cat health by feeding each cat the correct food and tracking their intake, administering medicine if necessary, and monitoring waste for illnesses.

  • Assess cat personalities to help us update the website and cat profile wall with useful information for visitors and adopters.

Essential Skills

  • High Emotional Intelligence and Great Listening Skills– We welcome a wide variety of guests with diverse personalities, beliefs, backgrounds, and lifestyles. You must be able to read each interaction and react in an appropriate and respectful manner.

  • Outgoing, Active Entertainer- It’s your job to actively move around the room answering questions and giving advice about which toys to use, how to pet each cat, etc. Sometimes, cats are independent and don’t feel like socializing. During those times, it’s your job to make the experience great through conversation, suggesting games and books, etc.

  • Memory for Details- Must be able to remember the cats’ personalities and backgrounds, the cafe menu and philosophy, details about regular visitors, etc.

  • Excellent Customer Service…But Not a Pushover- Help customers have an amazing experience, while also enforcing cat lounge rules and educating guests if necessary.

  • Discretion- For the safety of the cats, you must follow proper protocol before sharing some information about the cats with potential adopters.

  • Emotional and Physical Resilience- The work is very rewarding, but equally difficult. You may have to say goodbye to a favourite cat, or receive multiple scratches loading a cat into a carrier. Some days will be tough.

  • Team Player- As a small business, we all work closely together and see each other often. We need everyone to do their best, and be willing to lend a hand when things get hectic. Share the workload, and respectfully communicate with the rest of the staff.

Bonus Skills

  • Shelter, and/or Adoption Processing Experience

  • Pet photography skills

  • Nice penmanship / art skills for signage

Other Details

  • One Full-Time (40 hrs/week) and Two Part-Time (10-20 hrs/week) position available

  • Weekend and holiday hours may be required

  • Must be able to actively move around the room the entire shift, and preferably climb a ladder(to reach catwalk) and briefly lift up to 40lb(cat litter bags)

CAFE TOP CAT (Supervisor)

Responsible for assisting the Chief Opurrator in maintaining a calm and happy environment, providing efficient and friendly service for both our customers and team members. The Top Cat assists in training, customer service, communicating product knowledge and education, and encouraging safe work practices. As an active Cafe Attendee during peak hours, this position directly supervises other attendees and acts as the manager on duty.

Essential Tasks

  • Maintains a clean, organized and stocked environment. Will assist with inventory management and ordering once trained.

  • Performs all POS duties for the front of house, including opening and closing procedures.

  • Establishes effective and positive communication amongst all team members; provides guidance and actively sets an example of best practice.

  • Prepares the weekly schedules and ensures staff levels are met to provide a consistent level of customer service.

  • Processes the previous days cash-out and ensures all handling procedures are covered and communicated to Chief Opurrator. Is accountable for funds during the shift and for the afternoon close-out.

  • Assists in planning and executing all sales promotions effectively and efficiently. Produces Social Media posts once cleared by Chief Oppurator. Handles all social media enquiries, engages in positive chat and communicates with Chief Oppurator if negative.

  • Promotes and practices safe work habits, reporting potential safety hazards, operational inconsistencies and team member incidents to the Chief Opurrator.

  • Pro-active in solving customer problems and satisfying customers in various situations.

Essential Skills

  • Minimum of 3 years in a coffee shop type environment. Previous supervisory experience preferred.

  • A love of social media, basic computer knowledge and familiarity with POS.

  • Must be able to work overtime, including weekends, evenings and special events as needed.

  • Well-organized, detail-oriented, multi-tasking, happy, fun and lovable character.

  • You need to be ok standing most of the day and maybe being a little physical….be able to lift up to 40lbs and frequently bend and twist from the waist.

  • Comfortable handling food, knowledge and sensitivity of food allergies and preferences, and the reasons for the latter.

  • Must have excellent verbal and written communication skills.

  • Must love cats, tea and a healthy lifestyle.

Other Details

  • One Full-Time position available, 40 hours per week

  • Meal and drinks provided on shift; unlimited cat lounge time as long as it doesn’t impede a customers experience or during working hours.

  • Treats and drinks supplied on shift.

  • Friends and Family discounts.

CAFE ATTENDENT

Responsible for guest check-in and serving food and beverages in a timely, courteous, efficient and accurate manner. The ideal candidate has a positive, warm and friendly personality that puts guests at ease and promotes a fun experience with the cats. Has a passion for tea and is an avid foodie.

Essential Tasks

  • Greet guests promptly with a smile

  • Use POS system for guest check-in and to take and process their order from start to finish; make drinks, fetch food, process payment transactions.

  • Fully responsible for receiving a signed Waiver Form from each guest before they are escorted to the cat lounge.

  • Ensure daily familiarity of the products supplied, potential allergens they contain, and price point offered.

  • Perform side work, bus and set tables, as needed

  • Perform set up and breakdown of service station in accordance with opening and closing checklist.

  • Maintain Grab-N-Go Stock; communicate needs with Top Cat in a timely manner so all products are on offer at all times.

  • Practice, monitor, and reinforce food safety procedures according to policy and health/sanitation regulations presented in the Employee Handbook

  • Take direction from The Top Cat but retain a ‘family’ feel that we are all working together as a team towards the main aim of finding homes for as many cats as possible.

  • Be happy, keep a positive attitude and have fun.

Qualifications

  • At least 1 year as a server in a food and beverage business.

  • Neat, clean, half-glass-full, happy go lucky character that cares about doing a good job

  • Exhibits a calm sense of urgency

  • Willingness to work a flexible schedule

  • Communicates effectively with guests and team members

  • Guest- friendly, warm demeanour

Other Details

  • 4 Part-time positions available, ranging from 10-20 hrs per week.

  • Friends and Family discounts.

  • Treat and drinks provided during shift.

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